find, keep and grow your customer

April 12, 2009

Are you a good marketer? 17 questions to ask yourself every day.

BY TODD SCHNICK

We at Intrepid want you to be an intrepid marketer. And whether you are the CEO, the Marketing Director, or the janitor - we believe we are ALL in the company marketing department, and have a critical role to play.

So, we present this series of questions you should ask yourself - EVERY DAY - to see if you are doing the things necessary to be intrepid:

1. What have I done to destroy the status quo?

2. What actions have I taken to make a customer say “wow!”?

3. Have I reviewed and held myself accountable towards my written long-term plans?

4. Have I spent time trying to innovate and make my product or service - or customer experience - better?

5. Have I made the effort to meet someone new, and expand my network?

6. Have I done even a little something to Give Back?

7. Have I considered my customer when making any and all business decisions?

8. Have I helped anyone connect with someone of value?

9. Have I spent even a few minutes learning something new and continuing my education?

10. Have I identified the thing I least want to do - but most need to do - and just done it?

11. Have I refined and improved my ability to convey the value of my product or service?

12. Have I focused our sales process on solving problems or fulfilling needs - instead of pushing products and services our prospect might not need?

13. Have I brushed up on my ability as a storyteller - using this skill to make our prospects feel more emotionally attached to our company and brand?

14. Have I reminded EVERYONE in the organization they have a role in our marketing? And have I encouraged them to see themselves that way?

15. Have I realized that we are not really in the business of producing a product or service - we are in the business of marketing that product or service?

16. Have I refined my ability to differentiate my company in the marketplace?

17. Again, have I thought about ways I can destroy the status quo?

What are some other questions one should ask - each day - to become a better marketer?

BE INTREPID.

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14 Ways To Improve The Customer Experience by editorga on April 5th, 2009
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