http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/ Find, Keep and Grow Your Customers Thu, 09 Sep 2010 09:25:52 +0000 http://wordpress.org/?v=2.2.2 http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-46 editorga Tue, 25 Nov 2008 00:23:57 +0000 http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-46 Kellie - thanks for your comment! Sadly, there are countless examples like ours. We could blog for hours... While I am so pleased when I encounter an employee that goes above and beyond, isn't it sad that this doesn't happen very often? Kellie - thanks for your comment! Sadly, there are countless examples like ours. We could blog for hours… While I am so pleased when I encounter an employee that goes above and beyond, isn’t it sad that this doesn’t happen very often?

]]> http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-45 Kellie DAndrea Mon, 24 Nov 2008 19:36:35 +0000 http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-45 I agree with everything in your post. As a small business owner and a customer service advocate, I often experience the decline of service when employees are left unarmed to handle certain situations. Even as I read this post, I am still in disbelief over my lunch. We go to a local Italian restaurant that has just recently been purchased by a new group. We have been going almost everyday for years and enjoy knowing the staff and are often welcomed like Norm on Cheers..... Being Philadelphia natives, one of us ordered a cheesesteak. After she brought out the cheesesteak we asked for ketchup. Funny thing, she brings out an almost empty bottle of ketchup that has been carefully turned over earlier to ensure that every last drop of ketchup is captured. Her comment was "we noticed that there is not ketchup early this morning so we turned it over to get what we can"..... I looked at her in disbelief as I gazed out the window at the local convenience store across the street.... How is it that this employee didn't feel she could run across the street to get more ketchup for the lunch rush..... It goes to show you that employers have to do their best to educate and empower their staff. That one small minor action will be with me for awhile and I can't stop telling folks about it... I agree with everything in your post. As a small business owner and a customer service advocate, I often experience the decline of service when employees are left unarmed to handle certain situations. Even as I read this post, I am still in disbelief over my lunch. We go to a local Italian restaurant that has just recently been purchased by a new group. We have been going almost everyday for years and enjoy knowing the staff and are often welcomed like Norm on Cheers….. Being Philadelphia natives, one of us ordered a cheesesteak. After she brought out the cheesesteak we asked for ketchup. Funny thing, she brings out an almost empty bottle of ketchup that has been carefully turned over earlier to ensure that every last drop of ketchup is captured. Her comment was “we noticed that there is not ketchup early this morning so we turned it over to get what we can”….. I looked at her in disbelief as I gazed out the window at the local convenience store across the street…. How is it that this employee didn’t feel she could run across the street to get more ketchup for the lunch rush….. It goes to show you that employers have to do their best to educate and empower their staff. That one small minor action will be with me for awhile and I can’t stop telling folks about it…

]]> http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-41 Intrepid Marketing - Customer Service Is So Damn Simple… « The Intrepid Group, LLC Sat, 22 Nov 2008 17:07:23 +0000 http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-employees/#comment-41 [...] Click here to read my post: http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-e... [...] […] Click here to read my post: http://www.growthanswers.com/blog/business-strategy/growthanswers-on-customer-service-empower-your-e… […]

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