Comments on: Customer Experience and “Bad Profits” http://www.growthanswers.com/blog/general/customer-experience-and-bad-profits/ Find, Keep and Grow Your Customers Thu, 09 Sep 2010 09:18:44 +0000 http://wordpress.org/?v=2.2.2 By: Steven Winokur http://www.growthanswers.com/blog/general/customer-experience-and-bad-profits/#comment-6 Steven Winokur Sat, 12 Jul 2008 00:16:00 +0000 http://www.growthanswers.com/blog/general/customer-experience-and-bad-profits/#comment-6 The story gets even better (or worse from a customer experience standpoint). I went to the Auntie Anne's website and filled out their customer form, giving them feedback on my experience. Think they bothered to respond to me? The story gets even better (or worse from a customer experience standpoint).

I went to the Auntie Anne’s website and filled out their customer form, giving them feedback on my experience. Think they bothered to respond to me?

]]> By: Todd Schnick http://www.growthanswers.com/blog/general/customer-experience-and-bad-profits/#comment-5 Todd Schnick Fri, 11 Jul 2008 17:25:36 +0000 http://www.growthanswers.com/blog/general/customer-experience-and-bad-profits/#comment-5 Hear hear, Steven. I would have walked away too. And talk about doing the WRONG thing to build customer loyalty. If I were in your shoes, I would never go to Auntie Anne's again... Hear hear, Steven. I would have walked away too.

And talk about doing the WRONG thing to build customer loyalty. If I were in your shoes, I would never go to Auntie Anne’s again…

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