find, keep and grow your customer

January 13, 2009

January eMERGE! - The Journal of GrowthANSWERS

Filed under: General

The Prospect Gap

Are we in a recession? When did it start? Did the policies of the Democrats cause it? Did the Republicans fall asleep at the wheel? Who cares! Right now the economy is tough - for everyone. Every day more and more Americans lose their jobs. Budgets are being slashed. There is no doubt we are in the toughest economy any of us have experienced.

At this point, I hope you haven’t hung your head in tears. There is hope - the GrowthANSWERS stimulus package. No, you won’t be getting a check from us - what you will be getting is knowledge. Knowledge that can help you and your business during this rough period.

“What makes us different from our competitors is our quality. Oh not, wait, I think it’s our price. Nope, it’s definitely our service.” says the infamous Biff Manly. Let me tell you something Biff - it ain’t any of them.

Quality, price and service are probably the 3 biggest statements I see when companies look to express what makes them different. How many times have you heard “We’re different because we have excellent customer service.” Really? Better than anyone else? PROVE IT!

You can’t - and that what makes it a terrible differentiator. Now, if you do have great service, that will keep people coming back to you - an equally important point. But it won’t differentiate you in the buying process. Those 3 points are just what you need to stay in the game. Without a good quality product/service selling at a fair price, backed up by excellent service, you won’t have to worry about your business in this economy because you’ll no longer be in business.

I promised you knowledge, so here goes. In our first article, Todd Schnick shows off his social media expertise and demonstrates how important some the new tools are to the success of your organization. Don Rigby follows that up with an article, expressing the marketing challenge that manufacturers are facing. Finally, the venerable Stone Payton completes the trifecta with an article, on Innovation.

Steven Winokur, Turning Point Strategies

If you liked that post, then try these...

Get Innovative, Get Fast, and Give Back by editorga on January 4th, 2009
Want to survive and thrive in these tough times? If you believe the press, 2009 will be tougher than last year.

True Confession by editorga on November 10th, 2008
BY DON RIGBY – .

Why Should I Choose You? by editorga on August 12th, 2008
BY DON RIGBY - .

Serve Your Competition, And You Won't Have Any... by editorga on December 30th, 2008
It took me a while to buy into this concept.

Social Media and Manufacturing: The Wave of the Future? by editorga on December 28th, 2008
Q: I was reviewing the manufacturing white paper that was done recently by GrowthANSWERS, and I was surprised by how few manufacturers surveyed utilize online tools to prospect.

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