|
Michael McClellan and Judy Austin,
Plexus Marketing Group Inc.
If you're in a niche market, you
know you have a limited prospect base.
Some small to mid-sized companies
that target niche markets may be inclined
to cut back on marketing, though,
given the difficult economic times
many are facing. However, this will
do more harm than good. Companies
in niche markets should be working
on their key market niches on an ongoing
basis - and working these niches deep.
Here are four key tactics that niche
marketers should be using to fill
the "Prospect Gap":
1. Work Your Niche Markets
Deep
If you are a small to mid-sized company,
chances are you have built your company's
revenues and profits by finding key
differentiators in certain niche markets.
In addition, you probably know many
prospect companies to target in those
niches. But, chances are that your
firm can work the niche even deeper.
Have you recently updated your databases
using the latest trade association
and NAICS lists? Are new technologies
or processes being used in your targeted
niche markets? If so, there are likely
to be new companies in the market
space offering products and services
based on these technologies.
You should regularly (i.e. at least
every other year) be conducting a
comprehensive review of your marketing
databases to identify new prospect
companies in your target markets.
Typically, this process will uncover
at least several new prospect accounts
- and even just one new piece of business
will often pay for the entire effort.
2. Be Aware of Churn in the
Decision Makers and Influencers in
Your Marketing Database
One of the biggest marketing challenges
during recessionary times is the "churn"
that occurs in the contact name portion
of your marketing database. Decision
maker and influencer contacts are
laid off by some companies, with responsibilities
being transitioned to others in the
company. Equally important are the
contact persons that get re-hired
by other companies (often in your
same target niche) and carry their
ideas and experience - and knowledge
of your firm's products and services
- to their new employers.
Chances are that you don't know all
of the changes that are occurring
in the contact person portion of your
marketing database file. Plexus Marketing
Group Inc. routinely works with lists
provided by B2B clients where after
just 2 years, approximately 20 to
30 % of the decision maker contact
names and/or titles are outdated.
Again, this is where a database update
project can save you time and money
- and even help you uncover new business
opportunities. The impact of churn
is even greater for niche marketers,
as they cannot afford to miss any
decision maker prospects in their
niche markets (which are limited in
size anyhow).
3. Nurture Marketing - An Essential
Tool for "Keeping Their Eyes
Focused on You" and "Aligning
Deeper"
Thirdly, most niche marketers need
to have some sort of "nurture
marketing" effort that keeps
your firm's name and product/service
offerings in front of prospective
decision makers. This might involve
an opt-in e-newsletter or regular
whitepapers that your firm develops.
Or, it might involve a customer satisfaction
or "Voice of the Customer"
survey, or some type of customer roundtable
session. It should be a proactive,
knowledge-based marketing tool that
supports your firm's niche market
position. One side benefit is that
drip marketing campaigns often provide
an ongoing means of keeping your contact
database current and clean.
Often, nurture marketing campaigns
involve new thought leadership content
related to your company's key market
niche(s). Your marketing plan should
include a proactive and ongoing initiative
for developing this thought leadership
content. This will help you align
even deeper with your prospects and
help them find more reasons to engage
with your company.
4. Get Everybody "On Board"
Building a stronger niche market
position for your firm and its products/services
involves everyone in your company.
Your firm's brand is affected just
as positively (or negatively) by a
service person's interaction with
a decision maker contact as it is
by a print or banner ad that it runs.
Get everybody in your company "on
board" and involved in your marketing
efforts - from identifying new contact
names at existing customer accounts,
to uncovering new ideas for thought
leadership articles and drip marketing
efforts.
Remember that there are a variety
of unanticipated ways that people
in niche markets come across your
organization. Sometimes it is a current
customer recommending a new prospective
customer. Other times, it may be one
of your former customers that is now
with another company in your targeted
niche market, and who is interested
in using your firm's products/services
for some challenge that their new
company has. Or, maybe it is a contact
made informally through one of your
employee's church groups or neighborhood
associations. In any case, having
all of your employees aware of your
firm's branding and its unique position
in key niche markets is essential.
While these tactics can work for any
B2B marketer, they are essential to
small to mid-sized companies that
often rely on a collection of narrowly
defined niche markets to stay in business
and to prosper in a wide variety of
economic situations.
____________________________________________
To comment on this
article, please go to our blog.
|